Aura 3d scanner

Function introduction

1. Touch the scan icon on the device to enable the scan function. You can see the preview image on the LCD screen.
2. Press the foot pedal to start scanning. The screen will display "N images scanned", "N images being loaded".
3. Open the app, tap the file icon in the lower right corner to enter the file management interface, and you can view, edit or sort the uploaded images.

Scanning with the client software on the computer

Cooking

1. Connect the device to the power supply and the device will start automatically.
2. Connect your device to your computer with a USB cable.
3. Connect the foot pedal to the device base.
4. Unfold the black soft pad, align and properly connect the notch to the unit base. Rotate the device so that the camera body is at an angle of 90° to the base (see figure).
5. Notes
   1. Check if the screen is completely covered by the black padding through the client end preview area on the computer (the black padding must be correctly placed, which is critical for the algorithm to work, otherwise an image processing error may occur).
   2. Press the scan button on the client side of the computer or press the footswitch to start scanning.

Function introduction

1. The default LED brightness is at the brightest level. By turning the knob clockwise or counterclockwise, you can adjust the brightness in six levels.
2. Open the client software on the computer, click the scan icon in the lower right corner to enter the scan interface. Select a color mode or processing mode on the right. Click the scan icon and start scanning (select the correct processing mode, otherwise it may affect the scan).

FAQ and Troubleshooting

Video Call

1. The device does not start up and the Power LED is off.
   1. Check that the socket is connected to a power source and that the power adapter is connected correctly.
   2. Check for power failure or abnormal operation during the automatic firmware update process. If the firmware update fails, please contact customer support (contact information is on the last page of this document).
2. Video call not working
   1. Check if the device is connected to the network.
   2. Check if the video call touch button light is flashing.
   3. Touch the button again to resume the video call.

Scan

1. Device does not start, power indicator is off.
   1. Check that the socket is connected to a power source and that the power adapter is connected correctly.
   2. Check for power failure or abnormal operation during the automatic firmware update process. If the firmware update fails, please contact customer support (contact information is on the last page of this document).
2. . The scan function does not work when the pedal is pressed.
   1. Disconnect and reconnect the pedal's USB cable or restart the device.
   2. Check if the device is connected to the network.
3. There are problems such as distorted or warped images or stretched words on images.
   1. Make sure that the notch on the black pad is properly connected to the base and that the prescanview area is completely covered by the pad.
   2. Materials to be scanned must be placed in the preview area. "Materials to scan" includes tests, homework, books, identification documents, files, and 3D objects.
   3. Check for objects other than "scan material". Such objects can affect the scanning algorithm and effect. For example, erasers, phones and pens.
4. No image in file application control
   1. Pull down to refresh interface.
   2. Check if images have been downloaded by the number displayed on the LCD screen.
   3. Check the network status of your phone.
   4. Check if the device is connected to the network.
5. The CZUR software cannot be installed or errors occur during installation on the computer.
   1. Supports XP, Win7, Win8, Win10 and Mac OS.
   2. Check if the SN is correct.
   3. Check and enable the antivirus software and firewall on your computer. Close antivirus software or add trust. Close your firewall or lower your security level.
   4. If you download the software from the official website, make sure the software has been downloaded and then install it.
6. Invalid SN
   Check that you have entered the correct SN. Letters and numbers must be different. There is no "1" in any SN.
7. When using Aura Mate and opening the software for the first time on the computer, there is no image and the scanning function does not work.
   1. Reconnect the USB cable, reboot the device, or restart the client computer.
   2. Use a different USB port on your computer as the performance of each USB port on your computer is different.
   3. Log out of anti-virus software, guards, or security internal software.
   4. Check if Device Manager recognizes the client side of the computer. If a yellow exclamation mark/unknown device appears, right-click to update the driver, or disable it first, then enable, then restart the software.
   5. Use your computer's "Device Manager" to disable other "Scanner", "Monitor" or "Camera".

Table Lamp

1. The device does not start, the power indicator is off.
   1. Check that the socket is connected to a power source and that the power adapter is connected correctly.
   2. Check for power failure or abnormal operation during the automatic firmware update process. If the firmware update fails, please contact customer support (contact information is on the last page of this document).
2. CZUR app cannot control table.amp.
   1. Check if the device is connected to the network.
   2. Check if the device is connected to the server. The device status is displayed in the upper left corner on the current application page. If the status is offline, it means that the device is not connected to the server. If the status is online, it means the device is connected to the server, and you can control the lamp table with the app.
3. Lamp table brightness cannot be adjusted.
   Check if the brightness is at the highest or lowest level. If it is at the highest level, the brightness cannot be higher, and if it is at the lowest level, the brightness cannot be lower.

Sedentary reminder

1. Device does not start up, power indicator is off.
   1. Check that the socket is connected to a power source and that the power adapter is connected correctly.
   2. Check for power failure or abnormal operation during the firmware update process. If the firmware update fails, please contact customer support (contact information is on the last page of this document).
2. . There is no voice reminder.
   1. Check if the voice function is enabled. If not, connect the device to the network and then enable the function in the CZUR app.
   2. Check if the video call camera is enabled and if the video call camera light is on.
3. The device constantly reminds the user of the sitting posture.
   1. Check if the lamp table is in use by another user.
   2. Check if the lamp table positions match and the user has been changed.
   3. Write the new standard sitting posture to the device if the lamp table is used by another user or the lamp table position and the user has been changed.

Service and Application

Dear user, thank you for using the CZUR scanner. To protect your legal rights, please read and follow the following standards and regulations carefully.

After-sales Service and Warranty

1. All after-sales service policies for this product are governed by the laws and regulations of the country. You can return the device within seven days after receiving the device if there are quality problems. We offer one year warranty.
2. The warranty covers the scanner. Consumables and external views are not covered by the warranty.
3. We apologize for not sending notifications of future upgrades or product version upgrades. CZUR reserves the right of final decision on the interpretation of the above articles.
4. Warranty exclusions
   1. This product can only be used in locations where the ambient temperature is below 40℃.
   2. Malfunctions or damage caused by incorrect installation or use of the product in conditions exceeding the specified operating conditions (eg, amples, in too hot or too humid places).
   3. Damage caused by using components not from our company or when users replace components themselves.
   4. Damage caused by natural disasters, accidents or human error.
   5. Damage caused by improper storage (including damage caused by rats or liquid ingress).
   6. Malfunctions or damage caused by unauthorized repairs, modifications or misuse by users.
   7. Damage caused by repairs performed at non-authorized repair centers.
   8. Other errors and crashes caused by software installation or software settings, or problems and crashes caused by computer viruses have been changed.

Contacts

Get technical support and information in the following ways.

First, you can contact local distributors if you know them. Second, you can contact us directly.

CZUR TECH CO., LTD.

9/F, North Wing, West Block, Shenzhen-Hong Kong Institute, High-Tech South 7th Rd., Nanshan District, Shenzhen, China.

Room 1001, Building A, Chuangye Mansion, No. 32A Huoju Road, High-Tech District, Dalian, China.

Manufacturer: ZUR TECH CO., LTD.

After-sales service address: 2/F, Building 2, Baoshi Technology Park, No. 12, Baoshi Street, Jiaoyitang Village, Tangxia Town, Dongguan City, Guangdong Province.
Email Email: [Email Protected]
Web: www. czur.com

FCC STATEMENT

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
   1. This device may not cause harmful interference.
   2. This device must accept any interference received, including interference that may cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits for an uncontrolled environment. This equipment must be installed and operated at least 20 cm away from the radiator.

Symbol indicates direct current.tage.

RECYCLING: This product carries the WEEE symbol. This means that this product must be handled in accordance with European Directive 2012/19/EU so that it can be recycled or disassembled to minimize its impact on the environment.

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